1. Who we are

Picuco is a digital platform for discovering and booking activities and experiences. We connect people looking for activities ("Customers") with professionals and businesses that offer them ("Providers"). Picuco does not organise or operate the activities directly. Picuco manages the booking and payment on behalf of the Provider.

• Owner: PICUCO VENTURES SL
• Tax ID: B24760001
• Address: Picuco Ventures, Calle Hermosilla, 48, 1º Dcha., 28001 Madrid
• Support contact: ops@picuco.com | WhatsApp: +34 672 566 677

2. Our Services

Picuco's services (the "Services") include:

• The Website and its subdomains.
• Mobile Applications (if any).
• The interfaces and communication tools to connect Users with Providers.
• Booking and payment processing for activities.
• Management of cancellations and refunds in accordance with each activity's policy.

3. Users

The following are considered Users:

• People who browse, search, or consult activities.
• People who request information or contact with Providers.
• Providers who publish or wish to publish their activities (also referred to as "Providers" when applicable).

Minimum age:

You must be 18 years old to use the Services. Minors between 14 and 17 years may use the platform with express authorization from a parent or legal guardian. Use by minors under 14 years is not permitted under any circumstances.

If the activity accepts underage participants, the adult making the booking assumes responsibility for them and declares they have the necessary authorisation.

4. Application of these Terms

These Terms are binding for any use of the Services. They apply when you use picuco.com to discover, book, or pay for activities. We may update the Terms at any time. The current version will be the one published on the Site with the update date. Continued use implies your acceptance.

5. Your use of the Services

Picuco grants you a personal, non-exclusive, non-transferable, and revocable right to access and use the Services for the purposes of:

• Exploring content and experiences.
• Sending information requests or contact requests to Providers.
• Booking and paying for activities through the platform.

The following, among others, is prohibited:

• Copying, modifying, decompiling, or creating derivative works of the Site/Apps.
• Using the Services for illegal, fraudulent purposes, or to harm third parties.
• Extracting data on a large scale (scraping) or circumventing technical security measures.
• Impersonating third parties or publishing illegal or infringing content.

6. Picuco's role

• Picuco is not a party to the contract between Customer and Provider.
• Picuco acts as a commercial intermediary under the figure of the mercantile commission (articles 244 et seq. of the Spanish Commercial Code).
• Picuco collects the activity price on behalf of the Provider. Payment made through Picuco has a discharging effect for the Customer towards the Provider.
• Providers are solely responsible for the information about their activities, their legality, licences, insurance, safety, and the proper execution of the service.
• The price of each activity (retail price) is set by the Provider. It includes all applicable taxes and is the total amount paid by the Customer.
• Picuco is not a travel agency or a package tour organiser within the meaning of Royal Decree-Law 23/2018.

7. Fees and revenue model

Picuco generates revenue through:

1. Commissions charged to Providers for each booking managed through the marketplace.
2. Picuco Pro subscriptions for Providers (management tools).

Picuco does not charge the Customer any additional fee on top of the activity price.

8. Registration and accounts

To book an activity, you will need to provide your contact details and make payment. It is not necessary to create a password-protected account. If personal accounts are enabled in the future, we will update these Terms.

9. Booking and payment process

When you book an activity through Picuco:

1. You review the activity details: description, date, time, location, price, and cancellation policy.
2. You provide your details and make payment. Picuco processes the payment on behalf of the Provider.
3. You receive a confirmation with your booking details.
4. The Provider delivers the activity.

By completing payment, you accept the activity's cancellation policy and these Terms and Conditions.

Payment is processed through Stripe, an authorised payment service provider. Available payment methods may vary by activity and include: credit or debit card (Visa, Mastercard), Apple Pay, Google Pay, Klarna, and bank transfer. You will see the available methods for your booking before paying. Picuco does not store your card details.

9.2 Nature of the activities and risk

Activities listed on Picuco may involve a level of physical risk inherent to their nature (hiking, climbing, water sports, etc.). By booking, you acknowledge that you are aware of the nature of the activity and that you participate at your own risk.

It is your responsibility to verify that you meet the physical, health, and experience requirements indicated in each activity's description. We recommend that you have accident insurance covering the activity you are going to do.

The Provider is solely responsible for safety during the activity, including compliance with applicable regulations, mandatory insurance, and the qualifications of their guides or instructors.

10. Content and rights

10.1 Site Content

The texts, images, designs, brand, logos, software, and other elements of the Site are the property of Picuco or third-party licensors and are protected by intellectual property. Their reproduction, distribution, or unauthorized use is not permitted.

10.2 User Content (including chat)

If you publish, send, or share content (for example, in the chat):

• You grant us a non-exclusive, free, worldwide license to host, reproduce, and display that content only to provide and improve the Services.
• You must guarantee that you have the rights to share it and that it does not infringe third-party rights or the law.
• Do not publish sensitive data or private information that you do not wish to share.
• We may moderate or remove content that violates these Terms.

11. Conduct and prohibited uses

The following is prohibited:

• Publishing illegal, defamatory, misleading, discriminatory, violent, explicit sexual content, or content that violates rights.
• Sharing third-party personal data without legal basis.
• Introducing malware, carrying out attacks, or interfering with the Site's operation.
• Using the Services to capture data or divert traffic to competing services.

Picuco may suspend access to anyone who violates these rules.

12. Additional services; coupons and vouchers

In the future, Picuco may offer promotions, coupons, or vouchers. Each promotion will be governed by specific terms that will be communicated at the time of launch. Picuco may modify or cancel them when reasonable.

13. External links

The Site may contain links to third-party websites. Picuco does not control these sites nor is responsible for their content or policies. Their use is governed by the terms and privacy of such third parties.

14. Warranty disclaimer

The Site and Services are provided "as is" and "as available". Picuco does not guarantee that the service will be uninterrupted or error-free, nor the accuracy, availability, or suitability of third-party activities. To the extent permitted by law, implied warranties of merchantability, fitness for a particular purpose, and non-infringement are excluded.

15. Limitation of liability

To the extent permitted by law, Picuco will not be liable for indirect, incidental, special, or consequential damages, nor for loss of profits, data, reputation, or business arising from the use of the Site or Provider activities.

Nothing above limits liability that cannot be excluded by law (for example, for fraud or personal injury caused by negligence).

In any event, Picuco's total liability to the Customer for any claim related to a booking shall not exceed the amount actually paid by the Customer for that booking.

16. Indemnity

You will indemnify Picuco against third-party claims arising from your misuse of the Services, your content, or breach of these Terms.

17. Intellectual property

"Picuco" and associated distinctive signs are trademarks of the Company. Except with express authorization, their use is prohibited. The reputation derived from authorized use will benefit its owner.

If you believe that any content published on Picuco infringes your intellectual or industrial property rights, you may notify us at ops@picuco.com indicating: (1) your identity and contact details, (2) identification of the content you consider infringing and its location on the website, (3) proof of your rights over the original content. We will evaluate the notification and act in accordance with applicable law.

18. Communications and support

• Support email: ops@picuco.com
• Support WhatsApp: 672566677

We may send notices through the Site, email, or messages in the Application, as applicable.

19. Data protection and privacy

When you make a booking, we collect the data necessary to manage it (name, email, payment details). We share with the Provider the data necessary to deliver the activity (name, contact details, booking details). Picuco and the Provider are independent data controllers for the processing of that data.

Please refer to our Privacy Policy to learn in detail: what data we collect, what we use it for, how long we retain it, and how to exercise your rights.

20. Applicable law and jurisdiction

These Terms are governed by Spanish law. Except for mandatory consumer rules, any dispute will be submitted to the Courts and Tribunals of Madrid (Spain). If you are a consumer, you may claim in your residence in accordance with applicable regulations.

If you are a consumer resident in the EU, you may use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr

21. Miscellaneous

• Partial nullity: if any clause is null, the rest will remain in effect.
• No waiver: failure to exercise a right does not imply waiver.
• Assignment: you may not assign your rights without permission; Picuco may assign to group companies or successors.

Service Terms (supplementary provisions)

These provisions supplement the Terms of Use above.

A. Consent and updates

By using the Site, you accept these Terms. We may update them for legal, technical, or operational reasons. We will publish the update date. If you do not agree, you must cease use.

B. Duration; suspension and termination

We may suspend or interrupt the Services totally or partially for maintenance, security, or operational changes, attempting to minimize inconvenience. We may restrict access in case of non-compliance. You may stop using the Services at any time.

C. International use

Use of the Services must comply with applicable regulations in your country. Picuco operates in accordance with Spanish and EU regulations (LSSI, LGDCU, GDPR/LOPDGDD, DSA, when applicable).

D. Cancellations and refunds

Each activity has its own cancellation policy, which you will see and accept before paying. This may be the policy defined by the Provider or, if the Provider has not defined one, Picuco's default cancellation policy.

Cancellation by the Customer: The refund depends on the activity's cancellation policy and when you cancel. Check your booking's policy for the deadlines and percentages.

Cancellation by the Provider: If the Provider cancels the activity, you will receive a 100% refund of the price paid. We will also offer you the option of rescheduling to another date.

Weather conditions or force majeure: If the activity cannot be carried out safely, rescheduling at no cost will be attempted. If this is not possible, you will receive a 100% refund.

No-show: If you do not show up without having cancelled, the activity's cancellation policy will apply as if it were a last-minute cancellation.

Refund processing: Refunds are made to the same payment method. Estimated timeframe: between 5 and 10 business days from the refund confirmation.

To cancel, contact us at ops@picuco.com .

Right of withdrawal: As a consumer, you have the right to withdraw from a distance contract within 14 calendar days without giving any reason (Article 102 TRLGDCU). However, this right does not apply to bookings for activities with a specific date of performance, pursuant to Article 103(l) of the TRLGDCU. By confirming your booking, you expressly accept that the activity has a specific execution date and that, therefore, you will not be able to exercise the right of withdrawal. In case of cancellation, the activity's cancellation policy applies.

E. Promotions and Pro subscriptions

The specific conditions of Picuco Pro Subscription and promotions will be defined in particular terms. We may modify or cancel them with reasonable prior notice when legally required.

F. Legal contact

• PICUCO VENTURES SL
• Tax ID: B24760001
• Address: Picuco Ventures, Calle Hermosilla, 48, 1º Dcha., 28001 Madrid
• Legal email: ops@picuco.com
• Support: ops@picuco.com | WhatsApp: +34 672 566 677